LoveGame Shipping Policy - lovegamelife.com

Last Updated: September 7, 2026

Thank you for shopping with LoveGame.

This Shipping Policy explains how Love Game SD LLC, doing business as LoveGame (“LoveGame,” “we,” “us,” or “our”), processes and ships orders placed through www.lovegamelife.com (the “Website”).

This Shipping Policy should be read together with our Terms & Conditions and Returns & Refund Policy.

1. Where We Ship

LoveGame may offer shipping to customers in the United States and selected international destinations.

Available shipping destinations may vary depending on:

Product availability
Product type or size
Destination country or region
Carrier availability
Customs or import restrictions
Applicable laws and regulations

If we are unable to ship an order to your destination, we may contact you and cancel or refund the affected order.

2. Order Processing Time

We generally aim to process in-stock orders within 1–3 business days after payment has been successfully confirmed.

Business days generally exclude:

Saturdays
Sundays
U.S. federal holidays
Other days on which our fulfillment operations are closed

Orders placed after normal business hours may begin processing on the next business day.

Processing times may be longer during:

Product launches
Promotional periods
Holidays
Periods of unusually high order volume
Inventory verification
Fraud or payment review
Customized or special-order processing
Events outside our reasonable control

Processing time is separate from shipping or transit time.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times may be displayed during checkout or provided in your order confirmation.

Shipping carriers may vary depending on:

Destination
Product
Shipping service selected
Package size and weight
Carrier availability
Customs requirements

Because our logistics network may change, LoveGame does not guarantee that a particular carrier will be used unless specifically stated at checkout.

Any delivery date or delivery window provided by LoveGame or a carrier is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.

4. Shipping Charges

Applicable shipping charges, if any, will generally be displayed during checkout before you submit your order.

Shipping charges may depend on factors such as:

Destination
Order value
Package size or weight
Shipping method
Promotional offers

From time to time, LoveGame may offer free or discounted shipping promotions. Any applicable conditions will be stated with the relevant promotion.

Shipping charges paid for the original order may be non-refundable for voluntary returns unless otherwise stated in our Returns & Refund Policy or required by applicable law.

5. Order Confirmation and Tracking

After you place an order, we may send an order confirmation to the email address provided during checkout.

When tracking information is available, we may also send you a shipping confirmation containing:

Carrier information
Tracking number
Tracking link
Estimated delivery information

Please allow reasonable time after receiving a shipping confirmation for tracking information to become active in the carrier’s system.

6. Shipping Address

You are responsible for providing a complete and accurate shipping address.

Before submitting your order, please verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State or province
Postal or ZIP code
Country
Telephone number where required

If you discover an address error after placing your order, contact us as soon as possible at:

info@lovegamelife.com

Please include your order number.

We will make reasonable efforts to update the address if the order has not yet entered fulfillment or shipment, but we cannot guarantee that changes can be made after an order has been submitted.

7. Changes and Cancellations

If you would like to change or cancel an order, please contact us as soon as possible at:

info@lovegamelife.com

Include your order number and requested change.

If your order has not yet entered fulfillment, we will make reasonable efforts to accommodate the request.

Once an order has been processed, packed, or shipped, we may no longer be able to modify or cancel it.

If cancellation is not possible, you may be able to return the item after delivery in accordance with our Returns & Refund Policy.

Customized or personalized orders may be subject to different cancellation restrictions once production or customization has begun.

8. International Shipping

International orders may be subject to additional:

Customs processing
Import duties
VAT or GST
Import taxes
Brokerage fees
Customs clearance charges
Local regulatory requirements

Unless the Website or checkout expressly states that duties and taxes are included in the purchase price or shipping charge, such amounts may be charged separately by customs authorities, carriers, or other parties and may be the responsibility of the recipient.

LoveGame does not control charges imposed by foreign governments, customs authorities, or independent carriers.

We recommend checking your country’s import requirements before ordering.

9. Customs Delays

International shipments may be delayed by customs clearance.

Customs authorities may require additional information from the recipient before releasing a shipment.

LoveGame cannot guarantee the duration of customs processing and is not responsible for reasonable delays caused by customs authorities or other government agencies, except where applicable law provides otherwise.

If information from us is reasonably required to assist with customs clearance, please contact:

info@lovegamelife.com

10. Import Restrictions

Customers are responsible for ensuring that products ordered from LoveGame may lawfully be imported, possessed, and used in their destination.

We may decline or cancel an order if we reasonably believe that:

Shipment is prohibited
A product cannot legally be imported
Required shipping services are unavailable
Customs requirements cannot reasonably be satisfied

If we cancel an order before shipment for one of these reasons, we will refund amounts paid for the canceled products as appropriate.

11. Delayed Shipments

Shipping delays can occur for reasons outside our reasonable control, including:

Weather conditions
Carrier disruptions
Customs delays
Transportation interruptions
Natural disasters
Government actions
Labor disruptions
Peak shipping periods
Incorrect or incomplete addresses
Security or regulatory inspections

If your shipment appears significantly delayed, please contact us and we will make reasonable efforts to assist with available carrier information.

12. Lost Packages

If tracking information indicates that a package has not progressed for an unusually long period or appears to have been lost in transit, contact:

info@lovegamelife.com

Please provide your order number and tracking information.

We may work with the carrier to investigate the shipment.

Depending on the circumstances and applicable law, we may provide an appropriate:

Replacement
Reshipment
Refund
Other resolution

after the carrier investigation or other reasonable verification.

13. Packages Marked as Delivered

If carrier tracking shows that a package was delivered but you cannot locate it, we recommend that you first:

Check the delivery location
Check with members of your household or business
Check with neighbors where appropriate
Check building reception, mailroom, or parcel lockers
Contact the shipping carrier

You should also contact LoveGame promptly at:

info@lovegamelife.com

We will make reasonable efforts to assist with the carrier investigation.

A carrier’s “delivered” status does not automatically determine your rights where applicable consumer law provides otherwise.

14. Damaged Shipments

Please inspect your shipment after delivery.

If the package or product arrives damaged, contact us as soon as reasonably possible, preferably within 7 days of delivery, at:

info@lovegamelife.com

Please provide:

Your order number
A description of the problem
Photographs of the product
Photographs of the packaging where relevant
Any other information reasonably necessary to evaluate the issue

Keeping the original packaging until the issue has been reviewed may help us process the claim.

The suggested seven-day reporting period helps us investigate carrier claims but does not limit mandatory rights relating to defective or damaged products under applicable law.

15. Incorrect or Missing Items

If you receive:

The wrong product
The wrong quantity
An incomplete order
An item different from what you ordered

please contact:

info@lovegamelife.com

as soon as reasonably possible.

Include your order number and photographs where useful.

If we confirm that LoveGame made an order fulfillment error, we will provide an appropriate remedy, which may include replacement, shipment of the missing product, or refund.

16. Undeliverable and Returned Packages

A package may be returned to us because of:

An incorrect address
An incomplete address
Refused delivery
Failure to collect the package
Repeated unsuccessful delivery attempts
Customs refusal
Other delivery issues

If a package is returned to LoveGame, we will contact you where reasonably possible.

Depending on the circumstances, we may offer:

Reshipment, potentially subject to additional shipping costs; or
A refund after the package is received and inspected

Original shipping charges and actual return-to-sender charges may be deducted where permitted by law and where the return resulted from circumstances for which the customer is responsible.

17. Refused International Shipments

If an international shipment is refused because the recipient does not wish to pay applicable customs duties, taxes, or import fees, the shipment may be returned to us.

Where permitted by law, any refund may be reduced by reasonable charges actually incurred in connection with:

Original shipping
Return shipping
Customs fees
Brokerage fees
Carrier charges

Mandatory consumer rights remain unaffected.

18. Risk of Loss and Consumer Rights

Responsibility for products during shipping will be determined in accordance with applicable law.

Nothing in this Shipping Policy is intended to transfer risk to a consumer earlier than permitted by mandatory consumer protection law.

19. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in:

Shipping carriers
Fulfillment operations
Shipping destinations
Shipping methods
Business practices
Applicable law

Changes will apply prospectively as required by law.

The date shown at the top of this page indicates the latest revision.

20. Contact Us

For shipping questions, contact:

LoveGame
Love Game SD LLC
California, United States
Website: www.lovegamelife.com
Email: info@lovegamelife.com

Please include your order number whenever your inquiry relates to an existing order.