LoveGame Returns & Refund Policy

Last Updated: September 7, 2026

We want you to be satisfied with your LoveGame purchase.

This Returns & Refund Policy explains the return, exchange, cancellation, and refund procedures for eligible products purchased directly from www.lovegamelife.com.

The Website is operated by Love Game SD LLC, doing business as LoveGame (“LoveGame,” “we,” “us,” or “our”).

This Policy should be read together with our Terms & Conditions and Shipping Policy.

Nothing in this Policy limits statutory consumer rights that cannot legally be excluded, restricted, or waived.

1. 30-Day Return Policy

For eligible products, you may request a return within 30 days after the date the product is delivered to you.

To begin a return, please contact:

info@lovegamelife.com

Please include:

• Your order number
• The product you wish to return
• The reason for the return
• Photographs where the item is damaged, defective, or incorrect

Please contact us before sending any product back.

Returns sent to an address without prior authorization may experience delays or may not be capable of being properly identified and processed.

2. Return Eligibility

Unless otherwise required by applicable law, a voluntary return generally must:

• Be requested within 30 days of delivery
• Be in substantially the same condition in which it was received
• Be unused or not materially used
• Include original components and accessories
• Include original packaging where reasonably possible
• Include proof of purchase or sufficient order information
• Not be excluded under the “Non-Returnable Items” section below

Reasonable inspection of a product after delivery will not automatically make the product ineligible for return where applicable law gives you the right to inspect it.

3. Return Authorization and Return Address

Please do not return products to our corporate, hosting, payment, or other third-party service provider addresses.

After reviewing your return request, LoveGame will provide:

• Return authorization instructions
• The appropriate return address
• Any required return reference information
• Additional instructions relevant to your product

Our return location may vary depending on:

• Your location
• Product type
• Fulfillment location
• Available warehouse or return facility

This helps us route returned products efficiently and reduce unnecessary shipping time and cost.

4. Return Shipping Costs

Change-of-Mind Returns

For voluntary returns where the product is not defective, damaged, or incorrectly supplied, the customer is generally responsible for the direct cost of return shipping, unless:

• LoveGame expressly agrees otherwise; or
• Applicable law requires LoveGame to bear the cost.

We recommend using a trackable shipping service.

LoveGame cannot guarantee receipt of a return that is shipped without tracking.

Defective, Damaged, or Incorrect Products

If LoveGame confirms that a product was:

• Defective
• Damaged on arrival
• Incorrectly supplied
• Materially different from the product ordered

LoveGame will provide an appropriate remedy and, where required, cover or reimburse reasonable return shipping costs.

5. Original Shipping Charges

For voluntary change-of-mind returns, original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.

Where mandatory law requires a refund of standard outbound delivery charges, including certain statutory withdrawal rights, we will provide that refund as required.

Additional amounts paid for an optional premium, express, or upgraded delivery method may not be refundable beyond the cost of standard delivery where permitted by law.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives:

• Damaged
• Defective
• Incomplete
• Incorrect
• Materially different from what you ordered

please contact us as soon as reasonably possible, preferably within 7 days of delivery.

Email:

info@lovegamelife.com

Please include:

• Order number
• Description of the issue
• Clear photographs or video where useful
• Photographs of the shipping packaging if damaged
• Serial number or product identifier where applicable

We may request reasonable additional information necessary to evaluate the issue.

The suggested seven-day reporting period is intended to help us investigate the matter promptly and does not shorten mandatory statutory rights relating to defective goods.

7. Non-Returnable Items

Unless applicable law requires otherwise, we generally cannot accept voluntary change-of-mind returns for:

• Customized or personalized products
• Products made or modified to your specifications
• Gift cards
• Digital or downloadable products after delivery where applicable
• Products damaged through misuse, abuse, accident, or improper handling after delivery
• Products materially altered after delivery
• Items clearly marked Final Sale before purchase, where such a restriction is permitted by law
• Products that cannot be resold for health or hygiene reasons after any applicable seal has been removed, where relevant

A product being non-returnable for change-of-mind purposes does not eliminate rights you may have if the product is defective, damaged, incorrectly supplied, or otherwise covered by mandatory consumer protection law.

If you are unsure whether your product is returnable, contact us before sending it back.

8. Sale and Promotional Items

Products purchased using a discount or promotion are generally eligible for return under the same rules as regular-priced products unless the product was clearly designated as:

Final Sale / Non-Returnable

before purchase and such a restriction is permitted by applicable law.

If a promotional offer included multiple items, bundles, gifts, or purchase thresholds, the refund amount may be adjusted to reflect the terms of the promotion where permitted by law.

9. Exchanges

Where available, we may be able to exchange an eligible product.

However, because inventory may change, the fastest way to obtain a different:

• Model
• Size
• Color
• Specification
• Product

may be to return the original eligible item and place a separate order for the replacement item.

Please contact us before returning a product if you would like an exchange.

We cannot guarantee that a replacement product will remain in stock while a return is being processed.

10. Refund Review and Inspection

After we receive a returned product, we may inspect it to confirm:

• The correct product was returned
• The return is eligible
• The product condition
• Components and accessories are included
• Any claimed defect or damage
• Compliance with applicable return instructions

We will notify you if additional information is needed or if the return cannot be approved under this Policy.

Mandatory consumer rights remain unaffected.

11. Refund Method

Approved refunds will generally be issued to the original payment method.

Because LoveGame currently processes Website payments through PayPal infrastructure, refunds may be processed back through:

• PayPal
• The credit or debit card used for payment
• Apple Pay or the underlying payment method

as applicable to the original transaction.

We generally cannot redirect a refund to a different person, account, or payment method unless required or supported by the applicable payment provider.

12. Refund Processing Time

After an eligible return has been received, inspected, and approved, LoveGame generally aims to issue the applicable refund within 10 business days.

Once we issue the refund, your bank, card issuer, PayPal, Apple Pay provider, or other financial institution may require additional time to post the refund to your account.

That additional processing time is outside LoveGame’s direct control.

If more than 15 business days have passed after we notify you that your refund was approved and you have not received it, please contact:

info@lovegamelife.com

13. Partial Refunds or Deductions

Where permitted by applicable law, a refund may be reduced if a returned product:

• Has been used beyond what is reasonably necessary to inspect it
• Is missing components or accessories
• Has been damaged after delivery
• Has materially diminished in value because of customer handling
• Is returned in a materially different condition for reasons not caused by a defect

We will not make deductions prohibited by applicable consumer protection law.

14. Order Cancellations

If you wish to cancel an order before shipment, contact:

info@lovegamelife.com

as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.

We cannot guarantee cancellation after an order has:

• Entered processing
• Been packed
• Been handed to a carrier
• Shipped

If the order has already shipped, you may request an eligible return after delivery.

Customized or personalized orders may not be cancellable after customization or production has begun, subject to applicable law.

15. Refunds for Canceled Orders

If we successfully cancel an order before shipment and payment has already been captured, we will issue the appropriate refund to the original payment method.

Financial institutions may require additional processing time before the refunded amount appears in your account.

16. European Economic Area – Right of Withdrawal

If you are a consumer in the European Economic Area (“EEA”) and applicable consumer law applies to your purchase, you generally have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

This statutory right exists independently of LoveGame’s voluntary 30-day return policy.

To exercise the right of withdrawal, you must communicate your decision clearly to us within the applicable withdrawal period.

You may contact:

info@lovegamelife.com

Subject:

EEA Withdrawal Request

Please include your order information and a clear statement that you wish to withdraw from the purchase.

Where applicable, after notifying us of your withdrawal, you must return the goods within the legally required period.

EU rules generally provide a 14-day withdrawal right for distance purchases, while certain exceptions apply, including for goods made to order or clearly personalized.

17. EEA Return Shipping Costs

For an EEA statutory change-of-mind withdrawal, you will generally bear the direct cost of returning the goods, unless:

• LoveGame agrees to bear that cost; or
• Applicable law requires otherwise.

For defective or non-conforming products, applicable statutory rights may require the seller to bear return or remedy costs.

18. EEA Refunds Following Withdrawal

Where an EEA statutory withdrawal right applies, LoveGame will provide refunds as required by applicable consumer law.

This may include reimbursement of the purchase price and applicable standard delivery charges.

If you selected a more expensive delivery option than our standard delivery method, any additional premium may not be refundable where permitted by law.

We may withhold reimbursement until we have received the goods back or you provide evidence of having returned them, where applicable law permits us to do so.

19. EEA Exceptions to the Right of Withdrawal

The statutory withdrawal right may not apply to certain products or circumstances provided by law.

These may include, for example:

• Goods made to the consumer’s specifications
• Clearly personalized goods
• Certain sealed goods not suitable for return for health or hygiene reasons after unsealing
• Other legally recognized exceptions

The applicability of an exception depends on the specific product and applicable law.

20. United Kingdom Cancellation Rights

If you are a consumer in the United Kingdom and UK distance-selling consumer law applies to your purchase, you generally have the right to notify us that you wish to cancel an eligible online order within 14 days after receiving the goods.

After notifying us, you generally have an additional statutory period in which to return the goods.

Applicable UK law may also require refund of the cost of standard delivery and sets statutory deadlines for processing eligible refunds.

To exercise an applicable UK cancellation right, contact:

info@lovegamelife.com

Subject:

UK Cancellation Request

This section does not limit any additional rights you may have under UK consumer law.

21. California Customers

Love Game SD LLC is a California company.

Our 30-day voluntary return policy is intended to clearly explain the return terms available for eligible purchases.

California guidance notes that retailers with restricted refund policies must clearly disclose them and that certain categories, such as custom orders, final-sale goods, used or damaged goods, and some items without original packaging, may be treated differently.

Nothing in this Policy limits rights or remedies available to California consumers under applicable law, including rights relating to defective goods.

22. Purchases Made From Other Sellers

This Returns & Refund Policy applies to purchases made directly through:

www.lovegamelife.com

If you purchased a LoveGame product through:

• An independent retailer
• Marketplace
• Distributor
• Dealer
• Other third-party seller

your return should generally be handled through the original seller under that seller’s applicable return policy.

This does not affect any statutory rights you may have against LoveGame or another responsible party.

23. Chargebacks and Payment Disputes

If you believe there is a problem with an order or refund, we encourage you to contact us first at:

info@lovegamelife.com

so we have an opportunity to investigate and resolve the issue.

Nothing in this section limits any lawful rights you may have through PayPal, your card issuer, your financial institution, or applicable law.

24. Abuse of the Return Process

We may take reasonable action to prevent fraudulent or abusive return activity.

Examples may include:

• Returning a different item
• Submitting fraudulent damage claims
• Repeatedly purchasing products for temporary use and returning them
• Tampering with product identifiers
• Returning counterfeit products

We may reject fraudulent return requests or restrict transactions where reasonably necessary and permitted by law.

This section will not be used to deny legitimate consumer rights.

25. Changes to This Policy

We may update this Returns & Refund Policy from time to time.

Changes may reflect updates to:

• Products
• Fulfillment operations
• Return locations
• Business practices
• Payment systems
• Applicable law

The version applicable to a purchase will generally be the policy presented or effective when the order was placed, subject to mandatory law.

26. Contact Us

For returns, exchanges, refunds, cancellations, or questions about this Policy, contact:

LoveGame
Love Game SD LLC
California, United States
Website: www.lovegamelife.com
Email: info@lovegamelife.com

For faster service, please include your order number in your message.

© 2026 Love Game SD LLC. All rights reserved.